Return Policy

1. Overview

At Quazrelxsythran, we want you to be satisfied with your purchase of Enerloria. If you are not completely satisfied, we offer a straightforward return policy. Please read this policy carefully to understand your rights and our procedures for returns and refunds.

2. Return Eligibility

To be eligible for a return, the following conditions must be met:

• The return request must be made within 30 days of the delivery date
• Products must be in their original packaging
• Unopened products must be sealed in original condition
• Opened products may be eligible for partial refunds (see section 5)
• You must provide proof of purchase (order confirmation or receipt)

3. Non-Returnable Items

The following items cannot be returned:

• Products returned after 30 days from delivery
• Products without original packaging
• Products that have been damaged due to misuse
• Free promotional items or samples
• Gift cards (if applicable)

4. How to Initiate a Return

To start the return process, please follow these steps:

1. Contact Us: Email us at infocenter@quazrelxsythran.world with your order number and reason for return
2. Receive Authorization: Wait for our return authorization and shipping instructions
3. Pack the Product: Securely package the product in its original packaging
4. Ship the Return: Send the package to the address provided in the authorization email
5. Await Processing: Returns are processed within 5-7 business days of receipt

Please do not send returns without prior authorization, as they may not be processed.

5. Refund Policy

5.1 Unopened Products

Unopened products in original sealed condition are eligible for a full refund of the product price. Original shipping costs are non-refundable unless the return is due to our error.

5.2 Opened Products

Opened products may be eligible for a partial refund at our discretion. The refund amount will be determined based on:

• The amount of product remaining
• The condition of the product
• The reason for the return

5.3 Refund Processing

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved:

• Refunds will be processed to your original payment method
• Credit card refunds typically appear within 5-10 business days
• Bank processing times may vary

6. Damaged or Defective Products

If you receive a damaged or defective product:

• Contact us within 48 hours of delivery
• Provide photos of the damage or defect
• Include your order number and description of the issue

For confirmed damaged or defective products, we will provide a full refund or replacement at no additional cost to you, including return shipping.

7. Wrong Item Received

If you receive an incorrect item:

• Contact us immediately with your order details
• Do not open or use the incorrect product
• We will arrange for the correct item to be sent and provide a prepaid return label for the wrong item

8. Shipping Costs for Returns

Return shipping responsibilities:

• Customer-initiated returns: You are responsible for return shipping costs
• Damaged/defective products: We cover return shipping costs
• Wrong item shipped: We cover return shipping costs

We recommend using a trackable shipping method for returns. We are not responsible for returns lost in transit.

9. Exchanges

We do not offer direct exchanges. If you would like a different product or quantity, please:

1. Return the original product following our return procedures
2. Place a new order for the desired items

10. Cancellations

Order cancellation requests:

• Before shipping: Contact us immediately and we will attempt to cancel your order for a full refund
• After shipping: Orders cannot be cancelled once shipped; please follow the return process

11. International Returns

For international orders:

• The same return policy applies
• Customer is responsible for all return shipping costs and customs fees
• Refunds will be issued in the original currency of purchase
• Processing times may be longer due to international shipping

12. Your Consumer Rights

This return policy does not affect any rights you may have under applicable consumer protection laws. Return and refund rights can vary by jurisdiction.